Question/Issue
If a large-scale failure occurs in a cloud infrastructure service, what is the impact on customers using DoveRunner Content Security, and what countermeasures are in place?
Answer
DoveRunner Content Security is built on AWS and deployed in a multi-region architecture across major service locations worldwide.
High availability and disaster recovery systems are in place to ensure customers can continue their services even if a subset of systems within a specific AWS region fails, or if an entire region experiences an outage.
Currently, Content Security is deployed in major regions on each continent, including Oregon, Frankfurt, Singapore, Seoul, and Tokyo.
Request traffic (such as DRM license requests) is, by default, distributed and processed across regional servers via the AWS CloudFront CDN edge closest to the requesting client.
If a failure occurs in a specific server system within a region, other systems in the same region provide redundancy to enable uninterrupted service. In the event of a large-scale, region-wide outage in a specific area, request traffic is forwarded to other regions for processing.
In conclusion, Content Security is designed and operated so that customer services are not impacted by either partial system failures within a cloud region or large-scale outages at the regional level.